I tried to take back a t-shirt to American Apparel today and was told that it was exchange or credit note only. I’m sure I’ve taken stuff back before and got a full refund, and unless I’m dreaming it, I also remember being wowed by the very generous 90 day (or thereabouts) grace period too. It must have been ages ago as I don’t often buy AmAp.
I’m disappointed by this mean policy which goes against the company’s cool, people-centric image, and it really isn’t in line with other high street stores who target such a young audience. I was given the impression that many angry parents vent their frustration about this issue too.
